GPM's Client Service Standards
Mission Statement: We will consistently provide our clients with cost-effective legal services of excellent quality, at all times guided by professional ethical standards and practical business judgment.
- We will consistently deliver superior legal services to each of our clients.
- We will respond to all client telephone calls, e-mails and faxes as soon as possible but no later than end of same business day, or will notify clients who to contact in our absence.
- We will work with clients to determine deadlines, and we will meet or beat agreed-upon deadlines.
- We will keep clients continually advised regarding fees, costs, risks and outcomes.
- We will know our clients.
- We will provide team-oriented, coordinated services to our clients.